RETURN & REFUND POLICY — AVP BOOKS

Last Updated: 07-15-26

1. Consumer Book Returns within Canada

Consumers may return unused and undamaged books within 30 days of delivery.

Return Procedure for Consumer Purchases:

1. Ensure the book(s) are in new condition (as in the condition they were received).
2. Contact AVP by email, [email protected].
3. The Order Number and a cell number must be included in the email.
4. Customers pay return shipping plus a 30% restocking fee.
5. Books are to be sent back to the following address: Absolute Value Publications Inc. Box 71096 8060 Silver Springs Blvd. N.W. Calgary, AB T3B 5K2 (403) 313-1442
6. AVP will examine the books to ensure new condition.
7. AVP will refund the original amount, less the 30% restocking fee, if the books are in new condition.

2. School, School Board, and Company Returns

Schools, School Boards, and Companies may return unused and undamaged books within 30 days of delivery.

Return Procedure for School, School Board, and Company Purchases:

1. Ensure the book(s) are in new condition (as in the condition they were received).
2. Contact AVP by email, [email protected].
3. The Order Number and a cell number must be included in the email.
4. AVP will arrange to have the books picked up and returned to the warehouse.
5. The warehouse will inspect the books to ensure the condition is new.
6. The warehouse will contact the AVP Office to report the receipt and condition of the books.
7. AVP will refund the original amount, less a 35% restocking fee, if the books are in new condition.

3. Incorrect Items

If you receive incorrect items, notify us within 7 days of delivery.

Return Procedure for Incorrect Items:

1. Forward the order confirmation email sent to you by AVP to [email protected] and include the following information:
   • A description of the incorrect items, such as title and ISBN.
   • Any quantity errors.
2. AVP staff will respond with instructions and options.

4. Damaged Items

If you receive damaged items, notify us within 7 days of delivery.

Return Procedure for Damaged Items:

1. Contact AVP by email, [email protected]. The following must be included in the email:
   • Order Number
   • Photos clearly showing the damage to the boxes the books were shipped in.
   • Photos of the damage to the books.
   • Cell number and name of contact person.
2. AVP staff will respond with instructions and options.

5. International Orders (Orders outside of Canada)

Due to customs and shipping constraints:

1. All international physical book sales are final, unless defective.
2. Customs, duties, and taxes are not refundable.

6. Digital Subscription Refunds (Strict Policy)

Once digital access has been granted, all digital subscription sales are final.

Refunds are only considered in the following exceptional cases:

• Duplicate orders
• A technical issue that prevents access and cannot be resolved by support

If a customer simply changes their mind or stops using the service, no refund is provided.

7. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days of AVP confirming the returned books are in new condition.