RETURN & REFUND POLICY — AVP BOOKS
Last Updated: 10-11-25
1. Consumer Book Returns within Canada
You may return unused and undamaged books within 30 days of delivery.
To Qualify for a Return:
Books must be in new condition (as in the condition they were received).
AVP must be contacted by email, [email protected] .
An order number, proof of purchase, and a cell number must be included in the email.
Customers pay return shipping plus a 20% restocking fee.
2. Bulk Orders for Schools, School Boards, and Companies
Items must be unused and in original condition.
A restocking fee of 17%, plus return shipping is applied on the order.
AVP must be contacted by email, [email protected] .
An order number, proof of purchase, and a cell number must be included in the email.
3. Damaged or Incorrect Items
If you receive damaged or incorrect items notify us, within 7 days, by email, [email protected] with the following information:
Order Number
Photo evidence of the damages
cell phone number to contact
4. International Orders (China, Middle East, Others)
Due to customs and shipping constraints:
All international physical book sales are final, unless defective.
Customs, duties, and taxes are not refundable.
5. Digital Subscription Refunds (Strict Policy)
Once digital access has been granted, all digital subscription sales are final.
Refunds are only considered in the following exceptional cases:
Duplicate orders
A technical issue that prevents access and cannot be resolved by support
If a customer simply changes their mind or stops using the service, no refund is provided.
6. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days.Consumer Book Returns within Canada